Refund and Return Policy – Flyali

At Flyali, we prioritize customer satisfaction and strive to provide a transparent and hassle-free refund process. This Refund and Return Policy outlines the conditions under which customers may request refunds or modifications to their bookings.

1. Flight Ticket Refund Policy

  • Refund eligibility depends entirely on the airline’s cancellation and refund policy. Some fares may be non-refundable, while others may be eligible for a partial or full refund, subject to cancellation fees.
  • If a refund is applicable, the amount will be credited to the original payment method within 7-14 business days after processing.
  • Service fees charged by Flyali for booking assistance are non-refundable.

Non-Refundable Tickets

  • Most discounted and promotional fares are non-refundable.
  • If a ticket is non-refundable, customers may still have the option to modify their flight (subject to airline fees).

Refundable Tickets

  • If your fare class is refundable, you may cancel your ticket before departure and receive a refund minus any applicable airline cancellation fees.
  • Refund processing times depend on the airline’s policy, but Flyali ensures prompt processing upon approval.

2. Flight Cancellation Policy

  • If a customer wishes to cancel a booking, they must submit a cancellation request via email at info@flyali.xyz or call 307-621-0431.
  • The refund amount, if applicable, will depend on the airline’s rules and the time of cancellation.
  • Airlines may charge a cancellation fee, which will be deducted from the total refund amount.

3. No-Show Policy

  • If a traveler fails to check in or misses their flight without prior cancellation, the ticket is usually non-refundable.
  • Some airlines may allow rebooking with a no-show penalty fee. Customers must contact Flyali for rebooking options.

4. Flight Changes & Modifications

  • Customers may request changes to their flight based on airline availability and change policies.
  • Change fees vary by airline and depend on the ticket type and destination.
  • To modify a booking, contact Flyali’s customer support at info@flyali.xyz or call 307-621-0431 as soon as possible.

5. Flight Cancellations by Airlines

  • If an airline cancels a flight due to weather conditions, operational issues, or other disruptions, customers are eligible for a full refund or rebooking, depending on the airline’s policy.
  • Flyali will assist in processing refunds or arranging alternate flights on behalf of the customer.

6. Refund Process & Timeline

  • Refunds will be processed within 7-14 business days from the date of approval.
  • If a refund takes longer than expected, customers should check with their bank or payment provider for processing delays.
  • Customers will receive an email confirmation once their refund has been processed.

7. Disputed Payments & Chargebacks

  • If a customer disputes a payment or requests a chargeback through their bank, Flyali reserves the right to suspend or cancel future bookings until the issue is resolved.
  • Customers should contact Flyali directly before filing a dispute to ensure a smooth resolution.

8. Contact Information

For refund or cancellation inquiries, please contact us:

📍 Address: 4599 Thorn Street, Garden Grove, California, USA
📧 Email: info@flyali.xyz
📞 Phone: 307-621-0431
🌍 Website: Flyali