Sales Policy – Flyali

At Flyali, we are committed to providing a seamless, transparent, and secure flight booking experience. Our Sales Policy outlines important terms regarding ticket purchases, pricing, and customer rights. By using our services, you agree to the following terms.

1. Booking & Purchase Process

  • All flight bookings must be completed through our official website at Flyali.
  • Customers must provide accurate personal and travel details. Any errors may result in additional fees or booking issues.
  • A booking is only confirmed once full payment has been received, and a confirmation email with an e-ticket has been sent to the customer.
  • If you do not receive your confirmation email within 24 hours, please contact us at info@flyali.xyz or call 307-621-0431.

2. Pricing & Payment

  • All prices displayed on our website are dynamic and subject to availability.
  • The total ticket price includes airfare, taxes, and applicable fees. Any additional charges (e.g., baggage fees, seat selection) may be applied by the airline.
  • We accept multiple payment methods, including:
    • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Bank Transfers (if applicable)
    • Digital Wallets (Apple Pay, Google Pay)
  • Payments are processed through secure, PCI-compliant payment gateways to ensure customer safety.
  • Flyali is not responsible for foreign exchange rates or bank transaction fees that may apply.

3. Ticket Changes & Modifications

  • Any changes to flight details (dates, times, passenger names) are subject to airline policies and fees.
  • Some fares may be non-changeable or subject to penalties for modifications.
  • Customers must contact Flyali’s support team for any booking changes before the departure date.

4. Cancellation & Refund Policy

  • Ticket cancellations and refund eligibility are subject to the airline’s terms and conditions.
  • Some tickets are non-refundable, while others may allow cancellations with a cancellation fee.
  • If eligible, refunds will be processed within 7-14 business days through the original payment method.
  • Flyali does not guarantee refunds for missed flights or failure to meet airline travel requirements (e.g., visa, passport, COVID-19 regulations).
  • Customers can request cancellations or refunds by contacting info@flyali.xyz or calling 307-621-0431.

5. Baggage Policies & Additional Services

  • Each airline has specific baggage policies, including weight limits and fees for checked luggage.
  • Flyali provides baggage information at the time of booking, but it is the customer’s responsibility to verify the latest baggage rules with the airline.
  • Additional services such as extra baggage, in-flight meals, and seat selection may be available for purchase during or after booking.

6. Travel Requirements & Passenger Responsibility

  • Customers are responsible for ensuring they have valid passports, visas, and travel documents for their destination.
  • Flyali is not responsible for denied boarding due to missing or incorrect travel documents.
  • Customers must check airline and government COVID-19 travel requirements before departure.

7. Fraud Prevention & Security

  • Flyali reserves the right to cancel bookings suspected of fraud or unauthorized transactions.
  • Customers must use a valid payment method in their own name. Transactions flagged as suspicious may require additional verification.

8. Customer Support & Dispute Resolution

  • Our 24/7 customer support team is available for assistance with bookings, cancellations, or general inquiries.
  • Any disputes or issues must be reported within 30 days of purchase for resolution.
  • If a dispute arises, it will be governed by California state laws, and legal proceedings (if required) will take place in California, USA.

9. Contact Information

For questions or assistance regarding your flight booking, please reach out to us:

📍 Address: 4599 Thorn Street, Garden Grove, California, USA
📧 Email: info@flyali.xyz
📞 Phone: 307-621-0431
🌍 Website: Flyali